Friday, December 30, 2011

Client's Expectations & Actual Delivery

Jumbo Bank, New York, USA

 
Requirement gathering session – Day 12

 
Client:
“Our next requirement, this is something big, you know, we need an elephant…” Product Consultant:  Mr. Richard but why don’t you adjust with a buffalo, even it is big….   and black?”
C
: No Ramasamy, we need only elephant, let me explain our current process……………..” (client explains for an hour) P: Fine Richard, i understand ur requirement. But ours supports only buffalo…

C:
Samy..our central bank regulations needs only elephant! P: Ok.. Let me see if i can customize”
Requirement taken : Bank wants a big black four legged animal, long tail, less hair. Having trunk is mandatory.
 
The same was documented, signed off and sent to offshore for development!  
 
 
Offshore Development Centre, India, 11.30pm:
Design/Development – Based on requirement all features are supported in base product (as buffalo) , for trunk alone a separate customization is done.

Finally the customization is shown to client.

client looks ....




And faints ....